How can we help?
Browse common questions below, or reach our team directly.
Frequently asked questions
How do I clock in to a shift?
Clock in from Home, starting 15 minutes before the shift. You need to be at the shift location.
When do I get paid?
Standard payout release is scheduled for the third calendar day after the shift end date, in the shift time zone, subject to successful collection and payout-account readiness. The date funds reach your bank is not guaranteed.
How do I upload my license?
In Profile, use the license or Credentials actions to add a license. Enter its details, add the photos and submit it for review.
Can I withdraw my application?
Yes. Open it in Jobs → Applied and tap Withdraw application.
What if I have a shift dispute?
Open the payment in Wallet and tap Report a payment problem within 30 days of the payment record being created. Opening a claim does not automatically freeze the payment or payout. For help, email support@onirisgroup.com.
How do I post a shift?
Tap + on Home and fill in the shift details. Then tap Review shift and Post shift.
How do I approve a security professional?
Open Pending review in the Activity tab. Tap a security professional to review their license and ratings, then accept or decline.
When is my card charged?
Your payment method is charged automatically when the shift is settled after clock-out, based on recorded time. You don't need to do anything to trigger it.
Can I edit a posted shift?
Yes, from Manage shift on Home or Activity. You can edit an open shift directly until someone is accepted. After that, schedule changes are sent to the accepted security professionals as a proposal.
How do I dispute a payment?
Open the payment in Billing and tap Report a payment problem within 30 days of the payment record being created. Opening a claim does not automatically freeze the payment or payout. For help, email support@onirisgroup.com.